Nail PreviewTry-on issues
Check lighting, camera permission in the app and a clear view of the nails.
SUPPORT
Get back to the look, purchase or account flow.
Start with safe checks, then use the official support channel when the issue needs account-level help.
THE JOB
Cover common troubleshooting without collecting passwords, photos or sensitive diagnostics on the website.
HOW IT WORKS
From decision to a shareable direction.
- 01Confirm the app is up to date
- 02Retry on a stable connection
- 03Restore purchases from the account screen
- 04Use official in-app support for account-specific help
CONTROLS
Product behavior, not generic icons.
Purchase restore
Use the store-linked restore flow from the app account screen.
AI job status
Check queued, failed and refunded states before starting another job.
Privacy and deletion
Use the dedicated privacy and account-deletion guidance.
TRUST BOUNDARY
Never share your password
Support should not ask for your password, full payment details or unredacted private photos through this marketing site.
FAQ
A clear answer first.
How quickly will support respond?
The official response expectation will appear with the production support channel at release.
What details are safe to include?
App version, device model and a short issue description—never a password or full payment data.
NAIL PREVIEW
See the decision before the appointment.
The official App Store link will appear here with the release build.
Follow the release update